UK's Number 1
Exit Interviews Provider
Over 55,000 interviews delivered. Trusted by leading UK employers to reduce attrition, improve hiring, and drive better people decisions.
Understand why people leave - and what to do next
When an employee leaves, they take valuable insight with them. Exit interviews help you capture that feedback, giving you a clearer understanding of why people leave and where you can improve retention, engagement, and workplace culture.
Departing employees often share perspectives they wouldn’t raise in surveys or performance reviews. Their feedback highlights what’s working, what’s causing frustration, and where small changes can have a lasting impact.
That’s where ResourceBank comes in. As an independent partner, we create a safe, neutral environment where employees feel comfortable speaking openly. Our experienced interviewers, combined with smart technology, turn honest conversations into clear, real-time insights.
With industry-leading response rates and a tailored approach, we give you more than data. We provide the clarity you need to make informed decisions, improve the employee experience, and build a stronger, more engaged workforce.
Exit Interviews Offers Data to Shape a New Strategy
Increased exit interview completion rate from 10% to 61%
Provided actionable insights to inform a new people strategy
Identified improvements in L&D, benefits, and management training
The information from the exit interviews has been invaluable in helping us develop our new people strategy. The completion rate is excellent and the quarterly reports identify clear recommendations for us to action. The ResourceBank account manager Keri is absolutely wonderful. She is flexible, proactive and will jump on a call really quickly. I could not sing her praises enough. I really recommend Keri and Resource Bank to anyone waiting to improve employee retention.
Exit Interviews Offers Data to Shape a New Strategy
Increased exit interview completion rate from 10% to 61%
Provided actionable insights to inform a new people strategy
Identified improvements in L&D, benefits, and management training
Enabled data-driven decisions to reduce attrition and recruitment costs
The information from the exit interviews has been invaluable in helping us develop our new people strategy. The completion rate is excellent and the quarterly reports identify clear recommendations for us to action. The ResourceBank account manager Keri is absolutely wonderful. She is flexible, proactive and will jump on a call really quickly. I could not sing her praises enough. I really recommend Keri and Resource Bank to anyone waiting to improve employee retention.
Success with Exit Interviews and Onboarding Surveys
Bellway used ResourceBank exit interviews to understand early staff turnover
Added onboarding surveys at 1- and 4-months
Data led to work/life, benefits, recruitment improvements
“ResourceBank understand what we’re looking to do and are clearly experts in this field. They’re open and honest with advice and are always prompt in responding if I have any questions. Anything we ask for, they can do it. Our reports were tailored to be exactly as we wanted, as well as being accessible and easy to read. I wouldn’t have any hesitation in recommending ResourceBank to my network”
Success with Exit Interviews and Onboarding Surveys
Bellway used ResourceBank exit interviews to understand early staff turnover
Added onboarding surveys at 1- and 4-months
Data led to work/life, benefits, recruitment improvements
Engagement scores and progression responses increased.
“ResourceBank understand what we’re looking to do and are clearly experts in this field. They’re open and honest with advice and are always prompt in responding if I have any questions. Anything we ask for, they can do it. Our reports were tailored to be exactly as we wanted, as well as being accessible and easy to read. I wouldn’t have any hesitation in recommending ResourceBank to my network”
How it works
Three simple steps to better retention insight
Capture Insights
We conduct exit interviews (Phone + AI) to gather honest, unfiltered feedback from departing employees.
Analyse & Identify Themes
We turn raw data into clear patterns, trends, and actionable insights using AI and human expertise.
Take Action
We provide strategic recommendations to improve retention, hiring outcomes, and employer brand.
How we do it:
We leverage AI and automation to streamline the exit interview process, using customisable surveys and multiple completion options (call, email, text, or video) to gather feedback efficiently and in real time.
What you get:
Real-time, actionable insights delivered via a customisable online portal, helping you identify trends, improve engagement, and reduce turnover.
Why choose us:
Our unbiased, expert team consistently achieves high response rates, providing you with powerful management information and recommendations for improvement.
Customised Survey
Tailor the exit interview process to suit your organisation’s unique needs, ensuring relevant feedback that aligns with your goals.
Visual Reporting
Receive clear, easy-to-understand visual reports highlighting key insights, trends, and areas for improvement at a glance.
Real-time Results
Access live, up-to-date data through your own secure online portal, allowing for immediate action on the insights gathered.
Call, Email, Text or Video
We offer multiple interview formats to ensure ease of participation for your leavers, providing flexibility and convenience.
Independent & Unbiased
Our impartial, external team ensures honest, unbiased feedback, capturing genuine insights without internal influence.
Powerful MI with Recommendations
Get actionable management information, supported by expert recommendations, to drive positive change and inform strategic decisions.
Flexible Service that Evolves with You
Our services are adaptable and evolve as your organisation grows, ensuring continued relevance and alignment with your business needs.
Professional and Responsive Team
Our experienced, dedicated team is always ready to deliver consistent, high-quality support and ensure a smooth exit interview process.
Actionable Insights
Exit interviews offer more than just feedback – they provide the foundation for continuous improvement. By understanding why employees leave, you gain the opportunity to make targeted changes that foster a stronger, more engaged workforce. These insights allow you to refine policies, enhance leadership strategies, and ultimately reduce turnover, helping you build a workplace where employees thrive.
Seamless Integration
We integrate our exit interview process seamlessly into your existing HR strategy, working alongside your team to capture key insights without disruption.
Our process is designed to be efficient, easy to manage, and flexible enough to complement your broader talent management objectives.
Whether you’re tackling specific departmental challenges or looking for company-wide trends, our approach ensures you receive the most relevant, actionable data.
Exit Interview Packages
Essentials Package
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£2,500 setup
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Up to 30 leavers per month
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Online only interviews, basic dashboard
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Light Human Audit
Core Package
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£2,500 setup
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Up to 50 leavers per month
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Phone interviews (20 mins max) with back up online interviews
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Dashboard + filters
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Quarterly insight report
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Light recommendations
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4 week, 6 month and annual review
Strategic Package
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£2,500 setup, reduction after first year
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Up to 50 leavers per month
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Premium interview depth (no cap on time)
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All interviews done via phone + AI
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Monthly or quarterly reports
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AI + human insight summaries with trend reports
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4 week, 6 month and annual review
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Recommendations + strategy session
We're here to help.
To learn more about our resourcing solutions or speak with a talent expert, please complete the form and we’ll reach out very soon.
Alternatively, if you’re keen talk right now, you can call us on 01952 280900. We’re here Monday-Friday from 8:30am.