“Thanks to our virtual team member Hubert, we’re screening on average 35% more candidates per week.”
ResourceBank is one of the UK’s most established Recruitment Process Outsourcing (RPO) specialists. We have today published a new case study in collaboration with Hubert, detailing how we have deployed Hubert’s AI-powered structured interviews to transform our hiring process. It’s now available to help other employers learn from our experience, showcasing the gains we’ve seen — and what’s been involved in our journey.
Why We Tried Hubert
At ResourceBank, one of our core challenges has been balancing volume with quality when recruiting. With application numbers rising, evolving candidate expectations, and growing demand for speedy and fair hiring, our team found ourselves under pressure. It wasn’t just about filling roles quickly; we wanted to ensure every candidate got a positive, equitable experience.en for an experienced RPO, the hiring landscape was changing fast:
We knew that if we weren’t able to adapt, we risked:
- Missing high-quality applicants who might drop out early.
- Burnout in our recruitment teams because of repetitive early-stage screening task.
- Slowing down processes to the point that clients became dissatisfied.
- Competition intensified, making it harder to differentiate in pitches.
“The pressure was coming from every angle - hiring managers, candidates, even within the team. Ensuring every candidate got a fair shot was becoming a major challenge.”
“We were in danger of missing great people because we couldn’t get to them fast enough.”
What We Did: Implementation of Hubert
To address this, we partnered with Hubert and introduced its structured AI-interview tools to supercharge our “Hi-tech, Hi-touch” hiring model.
With Hubert, candidates complete an interactive chat interview that:
- Automates early-stage screening.
- Ensures fair, bias-reduced evaluation.
- Provides instant, personalised feedback.
- Delivers structured, data-driven insights to recruiters.
“Thanks to our virtual team member, Hubert, we’re screening on average 35% more candidates per week.”
Hubert has allowed us to scale our process without losing the human touch. The process speed improved dramatically, the quality of candidates improved – and we have candidates ready and waiting for assessment days with clients such as World Duty Free.
“We stopped having irrelevant conversations and started having better conversations. The process speed improved dramatically, the quality improved - and suddenly, we had candidates ready and waiting for assessment days.”
What We’ve Achieved
Since implementing Hubert alongside AI development with our ATS provider Avature, we have seen measurable improvements in several areas:
- 3,000+ recruiter hours being saved annually
- 35% more candidates screened per week
- 90%+ completion rates, with average candidate satisfaction of 9/10
We’re particularly pleased with feedback from candidates who often find traditional interview formats difficult — including those with hearing impairments, neurodivergence, or simply those who feel under pressure in live interviews. For many, Hubert has given them more control, less stress, and a fairer shot.
“The feedback’s been incredible – especially from candidates who are neurodiverse, have hearing impairments, or just find traditional interviews stressful. Hubert gave them a choice and levelled the playing field.”
What This Means for Our Clients
Clients such as World Duty Free and DHL have benefited significantly, especially during peak hiring periods. Because of Hubert, we’re now more ready and responsive: candidates are prepared in advance for assessment days, turnaround times are faster, and quality of shortlisted candidates is noticeably higher. All while preserving the “hi-touch” engagement we value.
By combining ResourceBank’s established recruitment expertise with Hubert’s structured-AI tools, we believe we’ve found a model that not only improves efficiency but also enhances fairness, candidate experience, and ultimately client satisfaction.
Our case study is intended to be more than a success story—it’s a transparent account of what worked (and where care was needed). We hope it can help other employers and partners understand how technology can be used responsibly and effectively in recruitment, without losing the human touch.
