Since partnering with Leonard Cheshire in late 2025 to provide a care recruitment outsourcing solution, ResourceBank has improved hiring performance, reduced reliance on agency staffing and created a more consistent candidate experience across the organisation.
In the first six months of the partnership, the team has supported over 20,000 applications, delivered 340 hires and contributed towards a significant reduction in annual agency staffing costs through improved direct hiring and onboarding performance.
Combining recruitment technology, AI-enabled screening tools and dedicated human support, the ResourceBank team now operates as an extension of Leonard Cheshire, supporting managers across the UK with faster and more consistent recruitment.
“One of the biggest priorities for us has been building relationships with managers and becoming a visible, trusted part of the Leonard Cheshire team. The partnership has shown how technology, recruitment expertise and human support can work together to improve hiring outcomes at scale.”
Like many care organisations, Leonard Cheshire was operating in a highly competitive recruitment market while managing ongoing pressure around vacancies and agency staffing costs.
The organisation needed a recruitment solution that could:
ResourceBank was also tasked with helping transition recruitment into a more scalable embedded partnership model.
ResourceBank implemented a dedicated recruitment team working as the Leonard Cheshire recruitment team, powered by ResourceBank.
The solution combines technology with human support, including
The approach was designed to improve recruitment efficiency without losing the human connection important within the care sector
Candidate experience has remained a major focus throughout the partnership, with feedback scores showing 90% positive satisfaction.
Candidates highlighted the clear communication, supportive approach and regular updates provided throughout the process
Within the first six months of the partnership, the recruitment model has already delivered significant operational improvements.
Key results include:
Most significantly, the partnership has generated a significant reduction in agency staffing costs through improved direct recruitment performance.
The partnership demonstrates how embedded recruitment support can help care organisations improve hiring performance, reduce agency dependency and create a more sustainable long-term recruitment model.
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