Delaware North is the key hospitality provider for Wembley Stadium. The stadium was due to host high-profile events in the early summer of 2024 (including the Champions League final).
Delaware needed to significantly increase the quantity and quality of staff on duty for these prestigious events. Delaware’s internal resourcing team needed short-term support to hit the challenging targets. Rather than utilize agencies, they wanted a partner who would proactively promote their brand and build a long-term candidate base for them.
ResourceBank was selected as the project RPO partner and appointed a dedicated team of 2 recruiters and an account manager to provide the expertise required. Following an in-depth briefing meeting at Wembley Stadium, our team were allocated specific roles to recruit before the Champions League final in June.
The team leveraged their extensive expertise in advertising and talent sourcing to tap into previously unexplored talent pools.
The team successfully sourced and reviewed a total of 4,635 candidates, sending 420 video interview invitations, of which 289 were completed—yielding a 69% completion rate, surpassing the target of 35%. This effort led to 200 offers being made. ResourceBank’s prompt and expert response enabled Delaware to meet its resourcing needs for this prestigious event. Our strong performance also resulted in being appointed additional tasks, including building a talent pool of 400 till operators for future events.
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