Lake Vyrnwy Hotel & Spa is a 4 Star Country House situated alongside the Snowdonia National Park in Wales. Overlooking the iconic Lake Vyrnwy, the hotel attracts visitors from all over the world who come to relax or to sample a wide variety of outdoor activities.
“ResourceBank have been simply great. Initially reacting really quickly to a particularly challenging situation. They have a refreshingly professional partnership approach which is different to that of the traditional agencies within hospitality recruitment. The rapid intervention helped rescue their important event and saved us from significant loss of revenue. Subsequently, the relationship has grown, their processes tweaked to match our particular business needs and the quality of their recruitment process has helped us to stay fully staffed and able to run at full capacity in what is still a difficult time for Hospitality businesses. We would recommend any quality hospitality venue to look for an outsourced recruitment partner like ResourceBank.”
The post-pandemic staffing challenges that devastated much of the hospitality sector are well known. Lake Vyrnwy Hotel was not immune and especially vulnerable given the wonderfully remote location and in late summer 2022 the challenge was so acute that the hotel faced cancelling significant business to maintain standards. One event under significant threat was ResourceBank’s own planned 3-day event, marking the company’s 25th anniversary. Recognising the urgency of the situation, the hotel proactively engaged ResourceBank, expressing their concerns regarding their capacity to flawlessly host the event.
With just weeks before the event, and the hotel facing a critical staffing shortage. ResourceBank volunteered their help and promptly swung into action, detailing a small team to take on the urgent project. Despite the challenges, leveraging their extensive expertise in advertising and talent sourcing, they tapped into previously unexplored talent pools. Their swift and effective efforts resulted in the recruitment of top-tier candidates, underlining their commitment to a rigorous and thorough screening process.
ResourceBank’s swift and expert response not only helped rescue their precious event and protect Lake Vyrnwy Hotel’s revenue loss, but it also left a profound impression. This success led to a partnership, with ResourceBank now serving as their trusted recruitment partner, overseeing positions ranging from Front of House to Housekeeping, Kitchen Staff, and Receptionists.
Partnering with ResourceBank for recruitment ensures a steady supply of high-quality candidates, meeting the Hotel’s service standards and mitigating the need for multiple short-term agencies. This, in turn, results in higher and more consistent service, which ultimately contributes to the overall profitability and success of the business.
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