We celebrate ResourceBank’s 10-year partnership with Avature by sharing 10 stories highlighting how we have leveraged its market-leading Talent Attraction technology to transform our clients’ talent outcomes.
The UK Government’s Kickstart Scheme was launched in 2020 to help young people gain work opportunities following the COVID-19 pandemic. ResourceBank quickly stepped up to support the scheme, becoming an approved gateway to help employers access funding and facilitate placements.
To manage the high volume of interested businesses effectively, ResourceBank leveraged Avature as a powerful client relationship management (CRM) tool.
Kickstart Scheme
The Kickstart scheme was designed to mitigate the long-term effects of unemployment for 16- to 24-year-olds by providing 25 hours a week of subsidised employment for six months. All employers were eligible to take part and “Gateway” advisers were appointed to help promote and support employers to register for the scheme.
By the close of the scheme in 2022, 163,000 young people had been provided with employment opportunities.
Centralised Client Management with Avature
The Avature CRM allowed ResourceBank to efficiently track and record interactions with employers. Using Avature’s CRM capabilities, ResourceBank was able to:
- Maintain records of client communications and follow-ups
- Streamline workflow and manage client relationships effectively
- Provide clear visibility of each company’s status and next steps
This structured approach ensured no opportunities were missed, and clients experienced consistent, responsive communication throughout the process. Avature allowed ResourceBank to manage interactions smoothly, delivering a high-quality experience for clients interested in the Kickstart Scheme.
Delivering Successful Outcomes
By using Avature as a dedicated CRM for client management, ResourceBank supported over 30 businesses to gain Kickstart approval representing opportunities for hundreds of young people. Notable companies supported by ResourceBank included Roadchef, Fuller Smith & Turner PLC, Eurofins Food Testing UK, and Wolseley.
Continued Innovation
ResourceBank’s strategic use of Avature demonstrates its versatility beyond traditional recruitment activities, showcasing how it can also drive excellence in client relationship management and service delivery.
Celebrating a Decade of Partnership
This article is part of our 10-year anniversary series celebrating ResourceBank’s partnership with Avature, highlighting how innovative technology continues to support outstanding outcomes for our clients.
Years: 2020 – 2022
Technology: Avature CRM
Clients supported: 30
Opportunities supported: 600+
This article is the seventh in a series of 10 celebrating our 10-year partnership with Avature. Stay tuned for more insights from our decade-long partnership.
